How Telephone Interviewers’ Responsiveness Impacts Their Success

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    SAGE Publishing
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    By Jessica Broome 

    Growing rates of nonresponse to telephone surveys can contribute to nonresponse error, and interviewers contribute differentially to nonresponse. Why do some telephone interviewers have better response rates than others? This study uncovered a critical behavior of successful telephone interviewers over the course of introductions: responsive feedback.

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